Coming straight from our blog at bangthetable.com:
Community outrage is the stuff of nightmares for any organisation that operates with the goodwill of the public. It’s particularly fraught for public sector agencies for whom political oversight is the primary condition under which they operate.
This article explores the roots of outrage in moral indignation and what that means for organisations and communications practitioners.
Community outrage comes in all shapes and sizes, and about all manner of issues. But, why outrage and not mere disgruntlement or even anger? What is it that ties these issues together?